Thank you for applying to join Retail CU.

So what happens next?

We process applications during our office hours and in most cases, you should hear from us within 24 hours.

We are required by law to confirm the identity and address of all new members. We do this electronically using an online provider, for your convenience. Occasionally, we are unable to confirm your details and will ask you to provide additional documentation to confirm your ID and address.

Once your application is approved, we’ll send you a welcome email, which contains your unique membership number. Keep this safe, you’ll need this when getting in touch with us. You may need to check your spam & junk mail just in case. Remember to add us to your ‘approved senders list’ so you never miss an email from us.

When can I apply for a loan?

As soon as you’ve made your first regular payroll deduction you can apply for a loan.

How to get online?

Once you’ve received your welcome email, follow the link to download our App. Manage your money ‘on the go’, conveniently from your mobile, whenever you wish – make withdrawals, view account balances, transfer between accounts, and view transaction history anytime, from anywhere!

When logging in for the first time, you will need to set-up your bank details so you can withdraw your savings.

If you have requested to open a Christmas Savings Account or Instant Access Account, let us know how much you’d like to save in here too. You can do this by calling or emailing us, or on our Nivo app.

If you have any queries, our friendly customer service team will be happy to help on 0151 489 0402 during our opening hours.